For new clients who opened accounts after 15th July 2016, the CEO Username and Password would automatically be sent to the registered
email address in your account application form upon successful account opening.
Existing clients who opened account on or before 15th July 2016 can request the CEO application form from your financial consultant or
click here to download the form. After submitting the form, the CEO Username and Password will be sent to your registered email address.
CEO is a free online system for customer enquiry and product subscription. No service fees will be charged for using the system.
You can. You may request to merge log-in ID for multiple Client Reference Numbers under your own/joint name by submitting the CEO
application form to us. Due to security reason, the merged log-in ID only allows “View-Only” access to all accounts under your own/joint name.
For online product subscription, you are still required to login the CEO account of your respective Client Reference Number to submit an
application.
Please click here to download and complete the CEO Application Form.
Upon successful account opening or completed CEO application (refer to 2.1 above), a password notification email containing your Name, Client Reference Number and CEO password will be sent to your registered email address. Please follow the procedures in the email for logging in the CEO system.
First, please make sure that your registered email address is a correct address.
Some email servers may have firewall that blocks incoming emails from the CEO system. Please check your spam or junk folder to recover the
password notification email and set it “Not Spam”.
The subject and the sender of the password notification email is as follow:
Subject：CEO Password Application (Private/ Confidential) / 申請CEO密碼 (私人密件)
Sender：CEO System Admin <admin@ceosystem.com>
If you still do not receive the password notification email, please contact us at ceo.cs@ceosystem.com
Please make sure.
1.You have entered the correct Username (i.e. your Client Reference Number).
2.You have entered the password with correct capitalization and symbols.
3.Your CEO account is not locked.
If all the above three requirements are met and the login remains unsuccessful, please contact your financial consultant.
Your CEO account will be locked after ten consecutive failed login attempts. This way is to protect your personal information, and prevent hackers from trying to log in your CEO account with different passwords repeatedly.
Please request to reset your password by clicking “Forget Password”. A new password will be sent to your registered email address within one day, and your CEO account will be restored to active status. For first-time login after resetting the password, you are required to authenticate your identify and change to a new password before you can access your account information.
Your CEO account will not be locked if you have never successfully logged in for the first time. Please try again with the correct Username and Password.
Invalid account information means either the Client Reference Number doesn’t exist or the CEO system of that Client Reference Number has not been activated. Please make sure you have entered the correct Client Reference Number as the Username.
Please login the system and select “Change of Password” from the left menu to change your password.
Please request to reset your password by clicking “Forget Password”. A new password will be sent to your registered email address within one day.
The Username is the Client Reference Number shown on your statement. If you have more than one Client Reference Number and are uncertain about the correct Username, please contact your financial consultant.
Please request to reset your password by clicking “Forget Password”. A new password will be sent to your registered email address within one day.
Please click here to download the CEO Application Form and submit the completed form to your financial consultant for further handling.
In order to protect client confidentiality, clients who login with information in the password notification email are required to authenticate their identity and change to a new password before accessing the account information.
Yes. After successful login, you can change your password by selecting “Change Password” from the left menu. Your new password will become effective immediately upon completion of identity verification process.
Please make sure.
1.The old passwork (including capitalization and symbols) must be inputted correctly.
2.Principal ID number (the first six alphabets and digits) is correctly entered for identitly verification.
If you are a joint account holde, please enter the principal ID number of the first account holder whose name is shown in the password
notification email.
3.The new password is entered twice to ensure its accuracy. The two inputs must be identical (including capitalization and symbols).
Client information amendment request will be verified and processed by custodian/ administrator/ registrar. It will take no more than 10 business days to be updated in the CEO system upon confirmation.
Different product type has different valuation cycle, and not every product is valued on a daily basis.
Afrer each valuation, the custodian/ administrator/ reqistrar will verify the product information before updating it to the CEO system.
For more details about our products, please contact your financial consultant.